Half of small businesses in the United States already use artificial intelligence to elevate customer service; 9 out of 10 will keep or grow their human service teams

New research shows small business optimism for customer experience investments to drive loyalty despite economic pressuresPALO ALTO, Calif., Oct. 07, 2025 (GLOBE NEWSWIRE) — Talkdesk®, Inc. today revealed new research from a customer service and artificial intelligence (AI) survey of United States (U.S.) small business owners. Half (51%) of small businesses have already integrated AI into their customer service operations, and 94% expect to either grow their customer service teams or maintain c